A calm phone system for the whole company
One tenant, one subscription. Numbers, IVR, SMS, and a softphone in the same purple-glass workspace — portals for admin, managers, and agents.
One plan per company. Numbers and SMS are bought inside after you join.
Numbers you own
Search, buy, and assign DIDs without leaving Octone. SMS stays on those same numbers.
IVR that answers
Greetings, menu keys, after-hours, and live routing — playbooks drive the call.
SMS in the same inbox
Inbound and outbound texting next to the call log, not a second product.
Softphone + desk phones
Browser WebRTC for agents. Yealink on the desk with a real setup path.
Listen-in & recording
Coach live calls and keep recordings when the plan includes them.
Alerts that fire
Missed-call and long-wait rules so the floor hears about it in time.
Three plans. One company each.
Starter for core calling and numbers. Team adds IVR, recording, and SMS. Business unlocks listen-in, playbooks, and alerts. Phone numbers are not the first purchase.