Softphone (browser)

The browser dialer lives at:

• Admin: /admin/softphone
• Manager: /manager/softphone
• User: /app/softphone

The landlord can turn Softphone off. If the page is empty, ask an admin to provision you.

Admin: provision

1. Open Admin → Softphone.
2. Under Provision user ↔ extension, pick the User and optionally Link extension.
3. Click Provision softphone.
4. The browser dialer fetches the password automatically. A SIP password (shown once) appears only if you need it elsewhere.

Admins also get Provision me on the dialer card to provision themselves.

To have inbound IVR ring the browser, the extension’s Dial type should be Person’s browser softphone (or use Link extension during provision). See Assign an extension.

Register and dial

On any softphone page:

1. Allow microphone access when the browser asks.
2. Click Register. Status should become registered.
3. Call — enter E.164 (for example +13125551212) or a SIP destination, then click Call.
4. Answer / Hang up as needed.

If you see not provisioned or “ask admin to provision”, an admin must run Provision softphone first.

Tips

• Inbound IVR transfer to a user-type extension rings this softphone after Register.
• Listen-in from Call log dials your softphone as the supervisor leg — register first.
• Outbound PSTN from the browser needs platform outbound calling. If Register works but outside numbers fail, ask the landlord.