Voicemail

Tenant admins manage this at Admin → Voicemail (/admin/voicemail).

What callers hear

When Octone sends a caller to voicemail:

1. They hear the closed prompt (after hours) or the mailbox greeting (menu key / missed ring).
2. A short beep plays.
3. They record a message, then hang up (or the recording stops after a pause / max length).
4. The message shows under Messages with caller, time, and duration.

You never need a carrier portal for this. Recordings use the same call-recording path as the rest of Octone.

Mailboxes

Octone keeps a Company default box (created automatically). You can add more:

• Company default — used after hours and when no more specific box exists
• Division — that team’s overflow
• Extension — that person’s missed-call box

Resolution order: the box you pick on the menu key → the extension’s box → the division’s box → company default.

After hours

On Inbound IVR, enable after hours and leave Then record a voicemail on. Pick a mailbox or keep company default.

From the menu

Map a key (* is common) to Leave voicemail. Optionally upload a clip for that key instead of the mailbox text-to-speech greeting.

Missed transfer

If a transfer rings and nobody answers, Octone records a message when a mailbox exists for that extension or the company.

Listen

On Voicemail: play, Mark heard, or Delete. New messages are highlighted.