Help index · People & phones
Add a Yealink desk phone
Wizard on Extensions & desk phones — copy SIP login once, download cfg, register with the SIP host from Octone, reboot after a logo change.
Do this at Admin → Extensions & desk phones (/admin/extensions). The landlord can turn the Extensions switch off.
Add desk phone wizard
- Open Extensions & desk phones.
- Under Add desk phone, enter Extension number (for example
101) and Label (for exampleFront desk). - Optionally Assign to person.
- Click Create & set up phone.
- Copy the Password immediately — it is shown once.
Octone shows:
| Field | Typical value |
|---|---|
| Server | the SIP host from Octone |
| Port | 5060 UDP / 5061 TLS |
| Username | SIP username from Octone |
| Password | Shown once |
| Outbound proxy | the SIP host from Octone |
Click Download Yealink cfg and keep that file.
You can also start from Users → Assign desk phone / extension → Add desk phone.
Register the Yealink T-series
- On the phone: Status → Account, or the web UI at
https://<phone-ip>→ Account → Register. - Enter:
| Phone field | Value |
|---|---|
| Line Active | Enabled |
| Label / Display Name | Extension digits (for example 101) |
| Register Name | SIP Username from Octone |
| User Name / Auth Name | Same as Register Name |
| Password | The one shown at provision |
| SIP Server 1 | the SIP host from Octone |
| Port | 5060 (UDP) or 5061 (TLS) |
| Outbound Proxy | the SIP host from Octone (enable outbound proxy) |
| Transport | UDP (or TLS if using 5061) |
- Save. Account status should show Registered.
- Call the company DID → IVR → that extension. The Yealink should ring.
Octone also shows an auto-provision URL and QR after setup. On the Yealink: Settings → Auto Provision, paste that URL, then reboot. Re-download cfg still works from the extension row after a logo change.
Existing extensions
On a row without a desk phone, Set up desk phone provisions SIP the same way. After setup:
- Regenerate password — new password, shown once; update the phone.
- Download Yealink cfg — password omitted on later downloads.
- Remove desk phone — phone stops ringing until you set it up again.
Company logo on the phone
When a logo is uploaded at Company setup, new cfg includes that wallpaper.
The phone will not fetch a new logo until it re-applies cfg. After changing the logo: Download Yealink cfg again and reboot the handset (or wait for autoprovision). Keep the password from provision/regenerate.
If it does not register
- Recheck username, password, server the SIP host from Octone, and port.
- Try TLS 5061 if UDP 5060 is blocked.
- Allow SIP/RTP through the office firewall.
- IVR does not ring the phone: confirm Account is Registered, and the extension shows as desk phone on the dial plan.
Outbound calls from the handset need platform outbound calling. If inbound transfer works but the phone cannot dial out, ask the landlord.