Call queues / hunt groups

Tenant admins build this at Admin → Call queues (/admin/queues), then map a menu key on Inbound IVR.

Create a queue

1. Name (for example Sales or Support).
2. Strategy: - Sequential — ring members one at a time, in the order you set, each for N seconds - Simultaneous — ring every member at once; first to answer wins
3. Ring each for (seconds) — 8–45 (default 20).
4. If nobody answers — Voicemail (default), Hang up, or Another menu.
5. Check members in order. Use ↑ / ↓ to reorder (sequential).
6. Create queue.

Then on Inbound IVR, set a key to Ring a queue and pick this queue.

What the caller hears

Octone says Connecting you… then rings. If nobody picks up, overflow runs (usually voicemail).

Add extensions first at Extensions & desk phones so the queue has someone to ring.